Q: What is your Cancellation Policy
A: Because of our intimate size, cancellations affect us significantly. A last minute cancellation gives us little chance of filling the space due to our remote location. For these reasons, we uphold a strict cancellation policy. We take a 50% deposit with the balance due upon arrival. If a cancellation occurs and we rebook the cottage then you will receive a full refund. If he cottage is not re-rented then the deposit can be use the deposit towards a future stay within the next year.
We realize that cancellations are often beyond your personal control. For this reason we recommend purchasing travel insurance for peace of mind. Greystone will be happy to supply your travel insurance company with any needed documentation regarding our policy and your reservation.
Q: Is there Wi-Fi?
A: Yes. We have Free Wi-Fi, there is also good cell service and you may hot spot your own personal devices.
Q: When is the check in/out?
A:- Check in time is 3pm, Check Out Time 10am during July/August/Labour day weekend and 11am Spring, Fall & Winter.
Guests arriving earlier are welcome to use the facilities until accommodation is available
Q: I’d like to canoe, kayak, pedal-boat...
A: You’ll find all the water equipment down by the beach. Make sure to put a safety kit in the canoes and wear life jackets.
Q: We want to recycle
A: Place all bottles, cans, paper and glass in the blue and green bins. General waste goes into black bags. Compost available upon request.
Q: What are the quiet hours?
A: Our quiet times is from 11:00 p.m. to 8:00 a.m.
Q: I’d like to go cycling
A: The bicycles are available, let us know and we can assist with locks, bags and route advice.
Q: How do i start this BBQ?
A: BBQ’s are best lit by using the large lighter provided in each cottage. If the propane tank runs out please let us know and we can replace it. Feel free to ask for further assistance when lighting the BBQ.
Q: Yikes the power has gone out!
A: Thunderstorms and wind can cause trees to collapse and take down power lines. If power goes out so does the water and therefore a pail of water will be
needed to flush the toilet.
Q: Is this place pet friendly?
A: Dogs are allowed upon prior approval of management. Pets must be controlled, on a leash and cleaned up after by the owner. If a pet is disturbing other guests, the owner will be asked to board their pet at a kennel at their own expense.
Q: We want to have a campfire on the beach.
A: You’ll find wood, paper and kindling by the fire-pit. Feel free to help yourself. The beach closes 11:00 pm.
Q: Can we rent motor boats?
A: Yes, indeed. Check out the boating page
Q: Can I dock my own boat?
A: Yes, Have a look at the boating page for all the details
Q: Do I need a Car?
A: Yes we recommend a vehicle to get to us and to tour around the area. There is bus service to Golden Lake however we recommend renting a car on www.turo.com and use the coupon https://turo.com/c/desmondl77 for $25 dollars off your first rental.
Q: Are you near Algonquin Park?
A: We are closest to the Basin Lake Access (15 minutes), 50 minutes to Highway 60 Access at Whitney, and an 1 hr 15 to the Sand Lake Gate with the Barron Canyon Trail and rock water slide. We can provide a free Algonquin Park permit for the duration of your stay.
Q: When is the Pool Open?
A: The pool is open mid June and closes mid September.
Q: Can I bring additional Guests?
A: -No, the number of people occupying a cottage is strictly limited to those named in the booking. The stated and agreed occupancy figure includes all persons irrespective of age. Cottage occupancy limits applies to day or overnight guests. Exceeding the number of stated and agreed persons, regardless of the stated occupancy limit, may result in immediate eviction without refund, or a charge of up to $250 per guest per night charge at the discretion of Greystone on Golden Lake.
Q:Is firewood and propane provided?
A:We provide propane for the BBQs and wood for the woodstoves (in the winter) and for the fire pits.
Q:Can I smoke in my cottage or suite?
A:The cottages and B&B are all non-smoking units. For your convenience we have provided ashtrays outside on the verandah of your cottage.
Q: Is the water safe to drink?
A:Yes, our water is safe to drink. Our wells are UV filtered and tested regularly.
Q: Do you have access to the Snowmobile Trails.
A: We are located a minute from the B101A trail which runs across Golden Lake. Enjoy 2850 km of sledding across rolling farmlands and mixed forests.
Q:Where can I rent cross-country ski equipment?
A: Hilltop Ski Rentals (one minute from Opeongo Nordic) firstname.lastname@example.org text: 613-401-8242 • phone: 613-757-1404 Other options… Locally, the Killaloe Library has cross-country skis and snowshoes in its sports hub rentals. If you’re in Ottawa or Toronto, Mountain Equipment Co-op rents skis. At Oxtongue Lake, outside Algonquin Park’s west gate, Algonquin Outfitters rents skis.
Q: Can I take a canoe out in the cold water?
A: When the water temperature drops below 13ºC, we require renters to know their in-water rescues and to wear their personal wet/drysuit. The only exception is when there is a qualified staff accompanying you on your paddle. This is to ensure that a rescue can be performed in under 2 minutes in order to reduce your cold water exposure time.
Q:Do I need to bring anything? What are the cottages equipped with?
A:You will need to bring your food, but you do not need to bring any supplies for your cottage, unless out of personal preference. Each cottage has a fully equipped kitchen (pots, pans, coffee pot, utensils, fridge, stove, microwave). Dish soap is provided. Bedding (sheets, blankets, pillows) are all provided as are towels and make up remover. Soap, shampoo/bodywash and toilet paper are also provided. There is Wifi and a BBQ on the deck of each cottage.
Q:Do you have directions from Toronto? Ottawa?
A: From Toronto: • Take the 401 east, take exit #436 to merge onto 115 Trans Canada Highway North toward Lindsay/Peterborough. Take a slight right onto highway 7 (Ottawa) in approx. 7km, turn left onto Highway 134 in approx. 100 km, turn left onto Bridge Street West, in approx. 240 km turn left onto Hastings Street North and follow signs for Barry’s Bay. Continue onto route 62 following signs for Whitney/Algonquin Park / Lake Saint Peter. Turn right onto Opeongo Line / Highway 60 following signs for Eganville/Pembroke. In approximately 28km look for the blue Ontario highways sign pointing to Greystone on Golden Lake, turn right onto Mcnee Drive.
A: From Ottawa: Take the Queensway west, which becomes Highway 17 To Renfrew. Then either: • when you get to Renfrew, go to the third exit ,which is Bruce St, and turn left at the lights. Go into Renfrew to the next set of lights, turn right onto highway 60, then travel on to Douglas, Eganville and finally the village of Golden Lake. About 13km past the village, watch for the blue Ontario highway sign pointing to Greystone on Golden Lake, turn left onto Mcnee Drive.